Complaints Procedure

Last updated: July 17, 2026

At Conasa Group Ltd, we aim to provide exceptional cleaning, heating, plumbing, and renewable energy services to all our clients. However, if you feel that our services have not met your expectations, we want to hear about it so we can put it right.

1. How to Raise a Complaint

You can log a formal complaint using any of the following contact channels:

• Email: Send details of your complaint to info@conasagroupltd.com with the subject line "Formal Complaint".
• Phone: Call us directly at +44 77 7662 7177.
• Mail: Write to our customer support team at our Paisley address (refer to our Contact Page).

2. Our Investigation Timeline

Once received, your complaint will be handled as follows:

• Acknowledgment: We will acknowledge receipt of your complaint within 3 working days.
• Investigation: Our management team will conduct a thorough review of the issue (e.g. reviewing site records, speaking with the engineers or cleaning team).
• Resolution: We aim to provide a detailed response and resolution proposal within 14 working days of acknowledgment.

3. Alternative Dispute Resolution (ADR)

If you remain unsatisfied with our final response, especially concerning heating or renewable energy installation grants, you may escalate the dispute to the relevant accrediting body (e.g. MCS or RECC, depending on registration details).